OUR COMPANY
About Us
At Hepburns, we recognise the importance of managing risk and have built up a deep understanding of the insurance industry spanning over our 50-year history. We can pass this on to you in the form of excellent service, provided by long-serving, dedicated members of staff who are overseen by senior executives who are passionate about Hepburns and the islands we serve.
Hepburns has traded in the Channel Islands for over 50 years and in 2022 announced its decision to combine our Channel Islands based operations into the Islands Insuarance Group of Companies creating a significant insurance group employing 180 locally based people. Islands shares Hepburns commitment to the highest standards of personal and professional service. Hepburns will continue to trade as ‘Hepburns’ and you will be dealing with the same skilled personnel who are passionate about delivering an excellent service as independent Brokers. The additional resources that will flow from this merger will enable us to focus even more on skills and competitive pricing.
HEPBURNS COMMUNITY
People, before products
At Hepburns, we specialise in tailored insurance solutions for situations where a ‘one size fits all’ approach simply does not work. We put an emphasis on our team and their years of experience in managing risk across all areas of your life from business to home.
OUR COMPETITIVE ADVANTAGE
What makes us different
At Hepburns, we specialise in bespoke insurance solutions for situations where a ‘one size fits all’ approach simply does not work. We put an emphasis on our team and their years of experience in managing risk across all areas of your life from business to home.
We focus on truly understanding each individual or company and their circumstances and with over 50 years of industry experience, combined with the collective expertise of our brokers, we’ve fine-tuned our customised approach to provide the necessary cover when things don’t go exactly to plan.
As independent brokers, we are especially well placed in performing this service because we are able to work with a wide variety of insurers to identify solutions for the specific needs and requirements of individuals and or companies across various industries. A tied agent or direct insurer, on the other hand, is able to offer you only those products from its own pre-defined product range and a solution, therefore, which may not be appropriate to your specific individual needs.
We pride ourselves on being ‘people focused’. When you become a Client of Hepburns you will usually discuss your needs with the same person. If we say we will ring you back, we will do just that and ring you back. We recognise that maintaining a high standard of service is key measurement of being a successful Broker.
QUALITY OF CLAIMS
Our Claims Philosophy
The quality of claims handling is of vital importance to any insurance undertaking. At Hepburns Insurance, we help manage claims on behalf of clients and undertake negotiations on your behalf with insurers and loss adjusters.
We are committed to providing efficient service and have developed a number of processes utilising the latest technology to help ensure the satisfactory conclusion of any claim.
We aim, where possible, to:
Immediate Response
Respond immediately to any loss reported.
Investigation Attendance
Attend major local claim investigations.
Minimum Documentation
Process claims with the minimum amount of documentation.
Settlement Periods
Ensure that Insurers adhere to the agreed period of settlement.
When it’s convenient
Request a Callback
Contact us
Get in Touch
JERSEY OFFICE
Phone: 01534 515151
Address: 6/7 Mulcaster Street, St Helier, Jersey JE4 0QJ
Guernsey OFFICE
Phone: 01481 738080
Address: Lancaster Court, Forest Lane, St Peter Port, Guernsey GY1 1WJ
